Director of Property Management

You are the “go-to” for the property management company. You are a problem solver, operations manager, client success executor, team motivator, coach, accountability expert, relationship builder, solution finder and growth driver.

YOU ARE A LEADER.

The Director of Property Management oversees operations within the company as a whole and collaborates with Leadership and department managers to improve processes, efficiencies, policy, and communication within the office for the betterment of our clients and customers, and to foster a professional, courteous, and positive working environment for employees.

We are looking for someone who can lead our team, build strong relationships, and be a part of something while you help build something. Organized, strong computer skills and people skills are a must.

OVERVIEW

The Director of Property Management collaborates with department managers to lead and evaluate employee performance and productivity, strives to achieve company objectives, and embodies the CORE values in adherence to the company mission. The role mentors and trains employees to help them with professional growth and development within the company and finds creative solutions to solve immediate and long- term challenges. The Director of Property Management develops and maintains business relationships and client contact with the responsibility of effectively and efficiently running the day-to-day operations while at the same time focusing on the company growth. You are a motivated “people- person” with strong sales and customer service skills. You may be needed on nights and weekends, but work/life balance is our goal.

Leadership Responsibilities:

• All daily operations of a successful property management company
• Ensure execution of leasing, marketing, customer service, administrative and maintenance responsibilities
• Focus on company growth, inside and out
• Participate in outreach marketing
• Organize, report and communicate regularly with company owners
• Employee success, training, and coaching
• Leadership Management
• Portfolio Managers
• Customer Service personnel
• Maintenance specialists
• Supervisors
• Leasing Consultants
• Office administrators
• Accounting
• And more

Leadership Management:

• Meet weekly with Leadership to discuss  topics, status of each department, long range goals and needs of the company
• Facilitates weekly Leadership meetings that includes meaningful content for discussion and planning
• Facilitates weekly Monday Morning Kickoff
• Support department managers in reviewing processes, general practices and staffing
• Guide, direct, train and mentor managers and staff so they may achieve the highest level of productivity as possible to be successful in their role
• Develop and implement along with the Leadership and managers, new company policies to remain progressive in our industry while implementing the latest technology available
• Develop and implement plans and strategies to increase profitability while reducing expenses
• Initiate strategies to maintain employee productivity, evaluate performance, and improve inter office relations
• Find creative solutions to resolve issues withing the daily operations of the company
• Ensure that all practices within the company adhere to local, state and federal laws
• Plan strategically for the future of the company and determine how to expand the portfolio

General Duties:

• Receive and respond to client inquiries via phone or email and arrange for in person meetings as needed
• Work closely with the Accounting Team to accurately and timely process management fees, work orders, and miscellaneous administrative items
• Oversee tasks and special projects that are assigned to managers, supervisors, or other members of the team by establishing and meeting deadlines
• Complete in a timely manner all monthly, quarterly, and annual duties as assigned
• Review and process invoices filtering through the third-party system
• Follow up on new client leads for management services and work with existing clients who are interested in expanding their investment portfolio
• Prioritize daily tasks and evaluate projects while balancing the demands of the role
• Remain current by studying various articles and books relative to management practices

Client Management:

• Interview potential new business, gather information, and provide proposals for management services
• Review terms of every contract with clients to ensure they are aware of the obligations of each party
• Communicate with new clients at multiple points through the onboarding process
• Complete multiple onboarding processes toaccurately establish property/client in the management operating system
• Communicate with clients when notice of end management is received to ensure proper notification is given to the team, acquire all details, and facilitate a smooth transition out of the portfolio
• Ensure clients are kept updated and informed during the off-boarding process

Management Operating System:

• Investigate tools available within the company management system to find ways to solve problems and improve efficiency
• Communicates with the company management system to resolve problems with the system in general or the app utilized by employees

Atwood Management is an Equal Opportunity Employer